Peerstar's Terms of Use & Privacy Policy

By using this website you agree that you understand, accept and agree to these Terms of Use and Peerstar's Privacy Statement.

Peerstar SMS Terms of Service

1. By opting in, you agree to receive communications from Peerstar related to peer support services, program enrollment, appointment scheduling, follow-ups, and other service-related updates. Messages may include phone calls, text messages, and emails. Message and data rates may apply.

2. You can cancel the SMS service at any time. Just text "STOP" to the short code. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at info@peerstarllc.com.

4. Carriers are not liable for delayed or undelivered messages

5. As always, message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

6. If you have any questions regarding privacy, please read our privacy policy.

All materials posted on this site are subject to copyrights owned by Peerstar LLC℠ or other individuals or entities. Any reproduction, retransmission, or republication of all or part of any document found on this site is expressly prohibited, unless Peerstar or the copyright owner of the material has expressly granted its prior written consent to so reproduce, retransmit or republish the material. All other rights are reserved.

The names, trademarks, service marks and logos of Peerstar appearing on this site may not be used in any advertising or publicity, or otherwise to indicate Peerstar's sponsorship of or affiliation with any product or service, without Peerstar’s prior express written permission.

Although the Peerstar website includes links providing direct access to other Internet sites, Peerstar takes no responsibility for the content or information contained on those other sites, and does not exert any editorial or other control over those other sites.

Peerstar Privacy Policy

Effective Date: 03/23/2026

Peerstar (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, including communications powered by Twilio.

1. Information We Collect

We may collect the following types of information:

Personal Information: Such as your name, email address, phone number, and any other information you voluntarily provide.
Automatically Collected Information: Such as IP address, browser type, device information, and usage data collected via cookies and similar technologies.
Mobile Information: If you provide your mobile phone number, we use it solely to provide the services you request (e.g., SMS notifications).

2. How We Use Your Information

We use your information to:

Provide, operate, and maintain our website and services.
Communicate with you, including sending notifications or service-related messages.
Improve our website, services, and user experience.
Comply with legal obligations and enforce our terms.

3. Sharing of Information

We do not share, sell, rent, or disclose your mobile information (including phone numbers) with third parties or affiliates for their marketing or promotional purposes. Your mobile information is only used to provide the services you request and as required by law.

We may share your information with:

Service Providers: Such as Twilio, who process data on our behalf to deliver communications. These providers are contractually obligated to protect your information and use it only for the services we request.
Legal Requirements: If required by law, regulation, or legal process.

4. Data Security

We implement reasonable security measures to protect your information from unauthorized access, disclosure, or misuse. However, no method of transmission over the Internet or electronic storage is 100% secure.

5. International Data Transfers

Your information may be transferred to and processed in countries outside your own. We take steps to ensure your data is protected in accordance with applicable laws.

6. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.

7. Your Choices

Opt-Out: You may opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in those messages.
Access and Deletion: You may request access to or deletion of your personal information by contacting us at [your contact email].

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with a new effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

Peerstar

info@peerstarllc.com

215-999-8842

THIS NOTICE DESCRIBES HOW PEER SUPPORT / PSYCHOLOGICAL / PSYCHIATRIC / THERAPEUTIC / DRUG AND ALCOHOL AND MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

Uses and Disclosures for Treatment, Payment, and Health Care Operations

We may use or disclose your protected health information (PHI) for treatment, payment, and health care operations purposes with your consent. To help clarify these terms, here are some definitions:

“PHI” refers to information in your health record that could identify you.
“Treatment, Payment and Health Care Operations”
- Treatment is when we provide, coordinate or manage your health care and other services related to your health care. An example of treatment would be when we consult with another health care provider, such as your family physician or another psychologist/psychiatrist/therapist.
- Payment is when we obtain reimbursement for your healthcare. Examples of payment are when we disclose your PHI to your health insurer, managed care organization, Medical Assistance or Medicaid/Medicare to obtain reimbursement for your health care or to determine eligibility or coverage.
- Health Care Operations are activities that relate to the performance and operation of the practice. Examples of health care operations are quality assessment and improvement activities, business-related matters such as audits and administrative services, and case management and care coordination.
“Uses” applies only to activities within the office, clinic, practice group, etc. such as sharing, employing, applying, utilizing, examining, and analyzing information that identifies you.
“Disclosure” applies to activities outside of the [office, clinic, practice group, etc.], such as releasing, transferring, or providing access to information about you to other parties.

II. Uses and Disclosures Requiring Authorization

We may use or disclose PHI for purposes outside of treatment, payment, and health care operations when your appropriate authorization is obtained. An “authorization” is written permission above and beyond the general consent that permits only specific disclosures. In those instances when we are asked for information for purposes outside of treatment, payment, and health care operations, we will obtain an authorization from you before releasing this information. We will also need to obtain an authorization before releasing your peer support encounter notes or progress notes and Individual Service Plans (collectively, “Progress Notes”). “Progress Notes” are notes we have made about our conversation during a private, group, joint, or family peer support session.

You may revoke all such authorizations at any time, provided each revocation is in writing. You may not revoke an authorization to the extent that (1) we have relied on that authorization; or (2) if the authorization was obtained as a condition of obtaining insurance coverage or payment, and the law provides the insurer or payee the right to contest the claim under the policy.

III. Uses and Disclosures with Neither Consent nor Authorization

We may use or disclose PHI without your consent or authorization in the following circumstances:

Child Abuse: If we have reasonable cause to suspect abuse of children, we may be required by law to report this to the Pennsylvania Department of Public Welfare or similar agencies.

Adult and Domestic Abuse: If we have reasonable cause to believe that an older adult is in need of protective services (regarding abuse, neglect, exploitation or abandonment), we may report such to the local agency which provides protective services.

Judicial or Administrative Proceedings: If you are involved in a court proceeding and a request is made about the services we provided you or the records thereof, such information is privileged under state law, and we will not release the information without your written consent, or a court order. The privilege does not apply when you are being evaluated for a third party or where the evaluation is court ordered. You will be informed in advance if this is the case.

Serious Threat to Health or Safety: If you express a serious threat, or intent to kill or seriously injure an identified or readily identifiable person or group of people, and we determine that you are likely to carry out the threat, we must take reasonable measures to prevent harm. Reasonable measures may include directly advising the potential victim of the threat or intent.

Worker’s Compensation: If you file a worker’s compensation claim, we may be required to file periodic reports with your employer which shall include, where pertinent, history, diagnosis, treatment, and prognosis.

IV. Patient’s Rights and Psychologist/Psychiatrist/Therapist’s Duties

Patient’s Rights:

Right to Request Restrictions – You have the right to request restrictions on certain uses and disclosures of protected health information about you. However, we are not required to agree to a restriction you request.
Right to Receive Confidential Communications by Alternative Means and at Alternative Locations - You have the right to request and receive confidential communications of PHI by alternative means and at alternative locations. (For example, you may not want a family member to know that you are seeing us. Upon your request, we will send your bills to another address.)
Right to Inspect and Copy – You have the right to inspect or obtain a copy (or both) of PHI in your mental health and billing records used to make decisions about you for as long as the PHI is maintained in the record. We may deny your access to PHI under certain circumstances, but in some cases, you may have this decision reviewed. On your request, we will discuss with you the details of the request and denial process.
Right to Amend – You have the right to request an amendment of PHI for as long as the PHI is maintained in the record. We may deny your request. On your request, we will discuss with you the details of the amendment process.
Right to an Accounting – You generally have the right to receive an accounting of disclosures of PHI for which you have neither provided consent nor authorization (as described in Section III of this Notice). On your request, we will discuss with you the details of the accounting process.
Right to a Paper Copy – You have the right to obtain a paper copy of the notice from us upon request even if you have agreed to receive the notice electronically.

Peer Specialist’s and Supervisor’s Duties:

We are required by law to maintain the privacy of PHI and to provide you with a notice of our legal duties and privacy practices with respect to PHI.
We reserve the right to change the privacy policies and practices described in this notice. Unless we notify you of such changes, however, we are required to abide by the terms currently in effect.
If we revise our policies and procedures, we will send a revised notice to each patient by mail.

V. Complaints

If you are concerned that we have violated your privacy rights, or you disagree with a decision we made about access to your records, you may contact our Chief Compliance Officer or our Director of Program Integrity and Compliance at our main office at (814) 515-2699 for assistance. You can also complain to the federal government, Secretary of Health and Human Services, by writing to: U.S. Department of Health & Human Services, Office for Civil Rights, 150 S. Independence Mall West - Suite 372, Philadelphia, PA. 19106-3499.

If you are concerned about potential Medicaid waste, fraud or abuse, you may contact our Chief Compliance Officer or our Director of Program Integrity and Compliance at our main office at (814) 515-2699 for assistance. You can also report suspected fraud or abuse of services to the Pennsylvania Department of Public Welfare, Bureau of Program Integrity, a 1-866-379-8477, or write the Bureau of Program Integrity at P.O. Box 2675, Harrisburg, PA 17105-2675.

Your services will not be affected by any complaint made to Peerstar LLC, Secretary of Health and Human Services, Office of Civil Rights or Bureau of Program Integrity.

VI. Effective Date, Restrictions and Changes to Privacy Policy

This notice will go into effect on April 1, 2003, revised effective February 20, 2012. Updated 03/01/2026.

Cookies Policy

Peerstar LLC (“Peerstar”, “we”, “us”, or “our”) uses cookies on our website (the “Service”). By using the Service, you consent to the use of cookies in accordance with this policy.

This Cookies Policy explains what cookies are, how we use them, how third parties we may partner with may use cookies on the Service, your choices regarding cookies, and additional information about cookies.

What Are Cookies

Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third party to recognize you and make your next visit easier and the Service more useful to you.

Cookies can be “persistent” or “session” cookies.

How Peerstar Uses Cookies

When you use and access our Service, we may place a number of cookie files in your web browser.

We use cookies for the following purposes:

To enable certain functions of the Service
To provide analytics and improve website performance
To store your preferences and enhance user experience

We use both session and persistent cookies and may use different types of cookies to operate and improve the Service.

Types of Cookies We Use

Essential Cookies
We use essential cookies to authenticate users, maintain security, and prevent fraudulent use of our website and services.

Analytics Cookies
These cookies help us understand how visitors interact with our website so we can improve functionality and user experience.

Third-Party Cookies

In addition to our own cookies, we may also use third-party cookies (such as analytics providers) to report usage statistics of the Service and support certain features.

Where applicable, Peerstar seeks to work with vendors that maintain appropriate privacy and security safeguards.

HIPAA & Health Information Considerations

Peerstar provides services in a healthcare-related environment and is committed to protecting the privacy and security of your information.

Our website cookies are not intended to collect or store Protected Health Information (PHI) as defined under the Health Insurance Portability and Accountability Act (HIPAA).
We do not use cookies to track sensitive health information or clinical data.
Any information submitted through forms or communications may be handled in accordance with applicable privacy laws and, where applicable, HIPAA requirements.

Peerstar implements reasonable administrative, technical, and physical safeguards designed to protect information in accordance with applicable laws and regulations.

Your Choices Regarding Cookies

If you prefer, you can instruct your web browser to refuse cookies or to delete cookies that have already been set. Please refer to your browser’s help pages for instructions.

Please note that if you disable or delete cookies:

Some features of the Service may not function properly
Your preferences may not be saved
Certain pages may not display correctly

More Information About Cookies

You can learn more about cookies and how they work by visiting:

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